Cookie and Privacy Policy

On SKAARHOJ.com we collect information about all visits on the website. We use this information to improve your user experience, evaluate the use of individual items on Skaarhoj.com and to support our marketing. The collection of personal customer information on Skaarhoj.com takes place within the framework of existing legislation and the EU's general data protection regulation (GDPR).

Skaarhoj.com automatically detects your IP address as well as data regarding your movements between different pages and services on the webpage. In this regard, we use various analytics tools, such as Google Analytics, that help us collect statistical information about the use of Skaarhoj.com and make it a better experience for you.

Skaarhoj.com collects user information from four sources:

  

  • From cookies when you visit our websites, for example. IP address, country, viewed pages, displayed categories, displayed tags, interaction / clicks, and searches.
  • From purchase, for example. demographic data, email address, payment information, items, order amount, discount level, brands and frequency. Included is the sending of transaction email, for example. Order Confirmation, Shipping Confirmation and Refund Confirmation.
  • From user behavior and engagement in the transmitted communication (e-mail, SMS, direct mail or phone), eg. opening speed, click speed and time spent reading e-mail, sender domain, and type of email client.
  • From users who provide information about themselves (for example, by adding a favorite brand or information to the customer profile).

The purpose of collecting information serves different areas:

  

  • Liabilities. In order to fulfill our commitment to you as a customer or user of our service - such as purchase, invoicing and customer service.
  • Customer service. In order to perform customer service email, chat or phone. Answer questions related to your order or past orders, correct errors and guide the customer.
  • Marketing. To provide inspiration, product offerings / services and personal recommendations via web, email and through third party marketing.
  • Customer experience. To improve customer experience through interaction with SKAARHOJ, such as personalizing your experience at Skaarhoj.com, developing new features, services and products. This also includes managing, protecting, operating, and maintaining our websites, system administration and security, and agreeing aggregated statistics on use of the site, purchasing and improving understanding of our customer's preferences.
  • Fraud and risk. To prevent fraud and carry out risk assessment.
  • Legislation. To comply with applicable legislation.

Profiling

SKAARHOJ creates individual customer profiles based on collected data about you across all data sources / categories, eg browsing behavior along with your purchases and information you have provided (eg favorite products). We combine and analyze this data for the purpose of improving your experience at Skaarhoj.com and tailoring personal offers and services as well as defining the frequency of communication.

Data storage period

We keep your personal information for the period necessary for fulfilling the purposes outlined in these Terms and Conditions unless a longer retention period is required or permitted by law for legal, fiscal or regulatory reasons or other legitimate business purposes.

Purpose Period of time
Marketing purpose for Skaarhoj.com 3 years after your recent activity, e.g. purchase, communication activity or visit our websites, if you have given your marketing authorization (email, SMS, phone, etc.) and as long as we have your permission.
Order history and obligations to fulfill orders at Skaarhoj.com 7 years or as long as we are required to comply with the necessary legal requirements.
Customer Service for Skaarhoj.com 3 years or as long as we are required to comply with the necessary legal requirements.
Customer Experience on Skaarhoj.com 3 years after your recent activity, e.g. purchase, communication activity or visit our websites. If you have given your marketing authorization (email, SMS, phone, etc.) and as long as we have your permission.
Fraud and risk assessment for Skaarhoj.com 3 years or as long as we are required to comply with the necessary legal requirements.
Comply with legislation for Skaarhoj.com As long as we are required to comply with the necessary legal requirements.

What is a cookie?

When you visit Skaarhoj.com, cookies are stored on your computer. A cookie is a small text file stored in your browser to recognize your computer on subsequent visits. There are no personally sensitive information stored in our cookies. Virtually all websites use cookies. They are located on your own computer to help analyze how the website is used. This is to improve your user experience. In many cases, cookies may be required to provide a particular service on the website. The information in your cookies is sent between your browser and a web server and includes information about user settings, login and how the website is used.

What are cookies used for at Skaarhoj.com?

 

 

  • Browsing
    When you visit Skaarhoj.com, we collect information about all visits to our website. We use this information to improve your user experience, evaluate the use of individual items on Skaarhoj.com and to support our marketing.

  • Analytical tool
    We use different analytical tools, such as. Google Analytics that helps us collect statistics about the use of Skaarhoj.com to give you a better experience. To determine who visits our websites, we use cookies to lead demographic and user-related statistics. This allows us to customize and create content and services that match your and other users' interests and wishes. Below you can see the purposes for which cookies are used on Skaarhoj.com

  • Third party cookies
    Skaarhoj.com uses a number of third party services on our pages. These services sometimes also use cookies. Among other things, third party cookies are used to make statistics on your visits to Skaarhoj.com. Here we use the cookie, for example, to know which pages you visit and how long you are. Here we use the Google Analytics system provided by Google.
    You can opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

  • Marketing /retargeting
    Skaarhoj.com also works with companies to improve our online advertising to ensure that you only show relevant ads. In this regard, we use the following providers: Facebook, Youtube, Instagram, Google, Twitter and Pinterest. If you wish to be excluded from this type of ads, you can remove your cookie there.

    Skaarhoj.com contains third party components such as "Facebook Recommend," "Facebook likes" or "Google+". These third party components cause the third party component, such as Facebook or Google, to receive technical data about your browser, IP address, and which pages you visit on Skaarhoj.com and the like. The processing performed by the third party component is beyond our control and is solely a relationship between you and the third party component.
    Skaarhoj.com uses these components to link directly to our social media pages, thereby ensuring easy navigation for you as a customer.

  • Functionality
    At Skaarhoj.com, a number of technical cookies are required to handle functionality at Skaarhoj.com. These are cookies that are stored when you log in to Skaarhoj.com. In addition, cookies are stored to keep track of the contents of your shopping cart etc.

 

How do I avoid cookies?

If you do not want to receive cookies, you can either block all cookies, delete existing cookies from your computer or receive a warning before saving cookies. You do that in each individual browser. We recommend that you read all of our cookie policies thoroughly, before you consider making changes to your cookie settings on the computer, as well as reading about cookies on other websites.

Changing cookie settings can result in a reduced user experience, when you visit our and other web pages. You should be aware that if you do not accept cookies, there may be functionality on Skaarhoj.com that does not work.

Contact regarding personal data

If you want access to the information that is registered about you with us, please contact: info@Skaarhoj.com. If you have incorrect data or have any other objections, please contact the same place. You have the opportunity to understand, what information is registered about you, and you can object to a registration under the Personal Data Act.


As a customer, you have the right to access your collected data categories (Articles 15, 16 and 17) and you may object to the registration in accordance with the relevant rules of the EU General Data Protection Regulation (GDPR). Upon relevant inquiry, we will update, modify or remove personal information that we control, subject to any violation of any law.


We can refuse requests that are repeated without cause, require excessive technical intervention (e.g. developing a new system or substantially changing existing processes), affecting other people's personal data or requests that are extremely impractical (e.g. information from backup systems). All inquiries regarding this should be addressed directly to info@skaarhoj.com.

 

Protection of personal data

According to the law, your personal information must be kept safe and confidential. We store your personal information on high-security servers, that are located in controlled facilities. However, we cannot guarantee 100 percent security for data transfers over the Internet. This means that there may be a risk that other unauthorized persons gain access to information, when data is sent and stored electronically. You thus disclose your personal information at your own risk.


Personal data is deleted or anonymized continuously, as the purpose for which they were collected is terminated.


The rapid development of the Internet means that changes in our processing of personal data may become necessary. We therefore reserve the right to update and modify this Privacy Policy. If we do, we will of course make the date of "last updated" at the bottom of the page. In case of significant changes, we will notify you in the form of a visible notice on our websites.


You have the opportunity to complain about the processing of information and data regarding you. The complaint is filed with the Data Inspectorate (in Denmark: Datatilsynet).

 

 

You can contact SKAARHOJ K/S on:


E-mail: info@skaarhoj.com

Phone no: +45 26 74 89 10


Skaarhoj K/S

Rosenkaeret 11B, 1st floor

2860 Soeborg

Denmark



May 2018