Pricing, Terms and Conditions

Please read the text below to understand the business relationship we might be having soon.

Pricing

When buying a product from us, you get a fully assembled and programmed controller ready to work out of the box. Power supply, network cable and programming cable will be included for each unit.

Prices: See the individual products
MSRP excludes sales taxes/duties and shipping cost. 

Consulting hours: 185$/hour (150€). 

Smiles and friendly help is free but availability might be subject to capacity issues ;-)

Ordering, Invoicing and Payment

This is the process:

  • Questions: If you have any doubts or questions, please never hesitate to contact us first on email.
  • To order: Write an email to info(at)skaarhoj.com with the list of products and options you want us to assemble, including the price and total you have calculated. Please include your invoice address, shipping address including a phone number and VAT number (EU).
  • Invoice and Payment: We send you an invoice back. On this invoice you will find information on how to wire transfer the money to our bank in Denmark. For some orders we accept PayPal as well.
  • Production/Shipment: As soon as we have proof of the transfer, we will start the production and/or ship the goods you ordered.

VAT

Sales tax in Denmark is a whooping 25%. Whether or not we will have to charge you this depends on where you are from. All prices on the website are without sales tax and in most cases it will not be a problem:

  • If you are from outside EU, you don't pay VAT.
  • If you are a EU company with a VAT-number (which validates here), you don't pay VAT (except Denmark)
  • If you are from Denmark, 25% VAT is added, but companies get a refund.
  • If you are a private person, we are sorry to inform you that we are a business-2-business only company.

Delivery

ASAP Delivery:

Many of our products are in stock and ship out the same day or the day after. However if the product is not it stock, it will have a fabrication time of 2-3 weeks from your order.

Express Orders:

We can often express produce your order (within a week) but charges apply. Please ask us.

Shipping price:

Unless otherwise noted:

  • For any shipping of our controllers, we charge between 45-200$ depending on weight and locations in the world. This covers DHL/UPS shipping with a tracking number to the whole world including a small contribution to our handling.
  • For smaller items (like PCBs, buttons and the DIY Shield for BlackMagic SDI Shield) we charge 20$. In this case the goods might be light weight, relatively inexpensive and without a tracking number.

Return Policy

Unfortunately we can't offer you any right of returning a purchase unless specifically agreed to during the conversation before a sale. We will always quality check the products before they leave our production line and at this time they will conform to the functionality described on the website, demonstrated in videos or described in individual agreements we have made. 

If you pay by PayPal / Credit Card you do it in the understanding that you waive your chargeback rights.

Import Taxes/Duties

When shipping we use the incoterms DAP (Delivered at Place). This means the buyer is responsible for import clerance and any applicable local taxes or import duties.

We have no influence on how your particular country chose to calculate the import tax or how the chosen courier chose to handle this. We always state the value of your order on the invoice, which goes with the package.

Usually the import rate is calculated based on the TARIC code (8543 70 90) and a fee for handling the import tax might occur.

Warranty, Terms and Conditions

Terms and Conditions for purchase of goods.

We offer a 1 year warranty on the hardware kits and service work we sell. This relates to the functional state of the assembled design when shipped.

In some cases the designs we sell - be it hardware or software - is based on open source and "distributed in the hope that it will be useful, but WITHOUT ANY WARRANTY; without even the implied warranty of MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE" - as it is stated in the well known GNU/GPL license.

The ATEM Protocol disclaimer

In particular we can't guarantee for any change outside of out direct control and an example of that could be if Blackmagic Design decided to obfuscate their ATEM protocol so that the Arduino ATEM Library/Protocol is rendered useless. There is no guarantee that this won't happen some day and therefore all we can guarantee is that the ATEM Device Cores are known to work with ATEM switchers in the past and present. The implementation is not endorsed by BlackMagic Design. However, we do offer the ATEM Proxy which is a middle man box running on the official SDK and that will - for as long as BlackMagic Design offers their ATEM SDK - provide a working (and higher capacity) link to ATEM Switchers.

Donations

Donations for our open source components are welcome to support our work. Thanks to the following list of people and organizations for supporting us this way: